When will my order be shipped?
Orders are usually shipped on the day we receive the payment.
What carrier do you use for shipping?
All orders are shipped via DHL
When will I receive my order?
Orders inside the Netherlands are usually delivered in 1 or 2 business days. For other European countries, delivery usually takes 3 to 8 business days.
What are the shipping costs?
Shipping is free for all orders over €150. For smaller orders, the shipping costs are €6.50 inside the Netherlands and €20 in most other European countries.
Can I track my order?
You can always track your order. When your order is shipped, you will receive a confirmation email with the track and trace code.
My order seems to be stuck?
If your order seems stuck at DHL, it was probably handed over to a local carrier. Please fill in the track and trace code at the following site for more info:
What if customs seize my package?
Many people worry if customs may seize a package containing SARMs. Although SARMs are perfectly legal when sold as research chemicals, we have had instances where packages were seized and either returned or destroyed by ill-informed customs employees. Since we introduced our customs-proof discrete shipping policy, no package has been seized.
Do you accept returns?
Due to the products we sell, we do not accept returns. The items we sell could degrade if improperly handled. As a result, we are unable to resell products once they have left our warehouse. There are certain extenuating circumstances where we will accept returns of unopened research chemicals.
Do you ship to the USA?
No, we only ship to countries within Europe.