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Shipping & Returns

When will my order be shipped?

Orders placed before 14:00 UTC are shipped the same day. Orders placed after 14:00 UTC are shipped the next business day.

What carrier do you use for shipping?

All orders are shipped using PostNL.

WHEN WILL I RECEIVE MY ORDER?

Orders inside the Netherlands are usually delivered in 1 or 2 business days. For other European countries delivery takes 3 to 8 business days. You wil get a track and trace from the automatic system.

What are the shipping costs?

Shipping is free for all orders over €150. For smaller orders, the shipping costs are €6.50 inside the Netherlands and €20 for other European countries.

WHAT HAPPENS IF MY ORDER GETS LOST?

If your order is lost during shipment, we will reship it for free or offer a refund. 

Only if there hasn’t been any update in the tracking information over a period of 30 days.

WHAT HAPPENS IF MY ORDER IS SEIZED BY CUSTOMS?

In the unlikely event that your order gets seized by customs,  you must contact the customs of your country to dolce this problem.

DO YOU ACCEPT RETURNS?

We will accept returns if it is due to damage that is our fault or manufacturer’s defects. The items that we sell could degrade if improperly handled. As a result, we are unable to resell products once they have left our warehouse. There are certain extenuating circumstances where we will accept returns of unopened research chemicals.

The return must be within 5 days after your package has arrived. Due to their fragile nature and we are being unable to monitor how they were handled when they were out of our care, could possibly degrade. We prefer not to accept returns of SARMs due to this fact. 

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