When will my order be shipped?
Orders placed before 14:00 UTC are shipped the same day. Orders placed after 14:00 UTC are shipped the next business day.
What carrier do you use for shipping?
All orders are shipped using DHL to ensure the fastest possible delivery time.
WHEN WILL I RECEIVE MY ORDER?
This depends on the destination country. The average shipping times are:
|Destination||Estimated shipping time|
|The Netherlands||1 or 2 business days|
|Inside Europe||4 to 10 business days|
|Outside Europe||8 to 14 business days|
What are the shipping costs?
Shipping is free for orders over €150 (Europe), €250 (World). For smaller orders, the following shipping costs apply:
WHAT HAPPENS IF MY ORDER GETS LOST?
HQSARMS gives you ease of mind. If your order is lost during shipment, we will reship it for free or offer a refund.
Please note that your order is considered lost if there hasn’t been any update in the tracking information over a period of 30 days.
WHAT HAPPENS IF MY ORDER IS SEIZED BY CUSTOMS?
In the unlikely event that your order gets seized by customs, we will provide you with a full refund. Simply send us a copy of the letter you received.
DO YOU ACCEPT RETURNS?
We will accept returns if it is due to damage that is our fault or manufacturer’s defects. The items that we sell could degrade if improperly handled. As a result, we are unable to resell products once they have left our warehouse. There are certain extenuating circumstances where we will accept returns of unopened research chemicals.
The return must be within 5 days after your package has arrived. Due to their fragile nature and we are being unable to monitor how they were handled when they were out of our care, could possibly degrade. We prefer not to accept returns of SARMs due to this fact. Although we will listen to all cases should the need arise. Please contact us to discuss this.
If you are missing an item or the item you receive is damaged then please contact us and we will send out a replacement free of any shipping costs to you.