Frequently asked questions
On this page you can find common questions (and answers). If you have a question that isn’t answered here, please contact us.
Where do you ship from?
Our orders are shipped from the Netherlands.
To which countries do you ship?
We provide shipping to all countries in Europe. This includes:
Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom
When will I receive my order?
Depending on the country you live in, the shipping time is somewhere between 1 to 8 business days. Below you will find the estimated shipping time per country.
| Destination | Estimated shipping time |
| The Netherlands | 1 or 2 business days |
| Austria | 6 to 8 business days |
| Belgium | 2 to 4 business days |
| Bulgaria | 6 to 10 business days |
| Croatia | 6 to 10 business days |
| Czech Republic | 6 to 8 business days |
| Denmark | 4 to 8 business days |
| Estonia | 6 to 8 business days |
| Finland | 6 to 8 business days |
| France | 6 to 8 business days |
| Germany | 4 to 6 business days |
| Greece | 6 to 8 business days |
| Hungary | 6 to 8 business days |
| Iceland | 8 to 10 business days |
| Ireland | 6 to 8 business days |
| Italy | 6 to 8 business days |
| Latvia | 8 to 10 business days |
| Lithuania | 8 to 10 business days |
| Norway | 4 to 8 business days |
| Poland | 6 to 8 business days |
| Portugal | 6 to 8 business days |
| Romania: | 8 to 10 business days |
| Serbia | 8 to 10 business days |
| Slovakia | 6 to 8 business days |
| Slovenia | 6 to 8 business days |
| Spain | 6 to 8 business days |
| Sweden | 4 to 8 business days |
| Switzerland | 6 to 8 business days |
| United Kingdom | 6 to 8 business days |
What are the shipping costs?
We provide free shipping for all orders over €150.
For smaller orders shipping costs are €6.50 (Netherlands) and €20 (Europe)
Do you provide shipment and tracking information?
After your order is completed we will provide you with the the relevant information. The url that is included in the email can be used to follow the progress of your shipment.
Can you ship my order as discreet as possible?
We use discreet packaging for all orders. The only information visible on the shipping label is the delivery address.
However, if you want to be completely stealth, we can do that too. Click here for more information.
Do you offer free shipping?
Yes, we do. Shipping is free for all orders over €150
Do you guarantee delivery?
In the unlikely event that your order is lost by the carrier or seized by customs, we will provide free reshipping or a full refund. It is your responsibility to provide the correct shipping address.
Which payment options are available?
We currently support the following payment methods:
You can purchase SARMs using cryptocurrency such as Bitcoin and Bitcoin Cash. When using cryptocurrency as payment, you get a 10% discount.
BANK TRANSFER
You can transfer the money to our bank account. It takes between 1 and 3 business days for an international payment to be processed. Your order will be shipped after the payment is succesful. When you make a bank transfer, please use the order number as reference and send the total order amount to:
Name: HQSARMS
IBAN: NL29RABO0135516196
BIC: RABONL2U
Bank: RABOBANK
For more information about payment options, please refer to: Payment options
How do you ensure high quality?
To ensure that our products are of the highest quality, we use extensive inhouse testing. On top of that, we have all of our SARMs tested by 3rd party laboratories.