Frequently asked questions
On this page you can find common questions (and answers). If you have a question that isn’t answered here, please contact us.
Products
What are your SARMs suspended in?
PEG-400 and glycerin are used for all SARM solutions.
Why is there powder or crystals at the bottom of the bottle?
It is not uncommon that some of the active material falls out of suspension. This can be caused by a number of reasons, for instance exposure to large temperature fluctuations. This does not influence the potency and is easily fixed by shaking the bottle for a few seconds.
What is the shelf life of SARMs?
Technically speaking the shelf life of SARMs is unknown. Many suppliers indicate a shelf life of 2 years, propably because that is the industry standard for supplements. That being said, it is to be expected that degradation will occur a half year after opening a bottle of any of the liquid sarms. The raw powders will propably not degrade for many years when stored properly.
Is there any difference in quality between the liquid solutions and the raw powders?
No, the liquid SARMs as well as the raw powders have the same high quality.
Are SARMs steroids?
No, SARMs are not steroids. With the exception of YK-11, they are all non-steroidal selective androgen receptor modulators..
Are SARMs safe to use?
All of our products are intended for research purposes only. They are NOT intended for human consumption.
Are SARMs legal in Europe?
Yes. All SARMs, as well as related research compounds such as MK-677, SR-9009 and GW-501516, are completely legal in every European country. For more info please read our article: Are SARMs legal in Europe?
SHIPPING
Where do you ship from?
Our orders are shipped from the Netherlands.
To which countries do you ship?
We provide shipping to the following countries: Netherlands, Germany, Belgium, France, Spain, Italy, United Kingdom, Ireland, Sweden, Norway, Finland, Denmark, Poland, Austria
When will I receive my order?
| Destination | Estimated shipping time |
| The Netherlands | 1 or 2 business days |
| Austria | 6 to 8 business days |
| Belgium | 2 to 4 business days |
| Bulgaria | 8 to 10 business days |
| Croatia | 8 to 10 business days |
| Czech Republic | 6 to 8 business days |
| Denmark | 6 to 8 business days |
| Estonia | 6 to 8 business days |
| Finland | 6 to 8 business days |
| France | 6 to 8 business days |
| Germany | 4 to 6 business days |
| Greece | 6 to 8 business days |
| Hungary | 8 to 10 business days |
| Iceland | 8 to 10 business days |
| Ireland | 6 to 8 business days |
| Italy | 6 to 8 business days |
| Latvia | 8 to 10 business days |
| Lithuania | 8 to 10 business days |
| Norway | 4 to 8 business days |
| Poland | 6 to 8 business days |
| Portugal | 6 to 8 business days |
| Romania: | 8 to 12 business days |
| Serbia | 8 to 10 business days |
| Slovakia | 6 to 8 business days |
| Slovenia | 6 to 8 business days |
| Spain | 6 to 8 business days |
| Sweden | 4 to 8 business days |
| Switzerland | 6 to 8 business days |
| United Kingdom | 6 to 8 business days |
What are the shipping costs?
We provide free shipping for all orders over €150 (Europe) and €250 (World).
For smaller orders shipping costs are €6.50 (Netherlands), €15 (Europe) and €25 (Outside Europe)
Do you provide shipment and tracking information?
After your order is completed we will provide you with the the relevant information. The url that is included in the email can be used to follow the progress of your shipment.
How do you ship the products?
Every order is shipped as a discrete package. There is no mention of our website or the contents of the package on the box.
We rely on DHL to make sure your package is delivered as fast as possible.
Do you offer free shipping?
Yes, we do. Shipping is free for orders over €150 (Europe) and €250 (Outside Europe).
Do you guarantee delivery?
We offer guaranteed delivery in case your order goes missing by the carrier. All orders are insured so if the carrier screws up delivery, we are covered. This means we will provide a full refund or a free reshipment in case your order goes missing.
Why is my order delayed?
Because of the current global situation with covid-19, some orders experience serious delay. There is nothing that we can do to speed up delivery after your order has been sent. We ask you to remain patient in case of a delay.
What is your return policy?
We will accept returns if it is due to damage that is our fault or manufacturers defects. The items that we sell could degrade if improperly handled. As a result we are unable to resell products once they have left our warehouse.There are certain extenuating circumstances where we will accept returns of unopened research chemicals.
The return must be within 5 days after your package has arrived. Due to their fragile nature and we are being unable to monitor how they were handled when they were out of our care, could possibly degrade. We prefer not to accept returns of SARMs due to this fact. Although we will listen to all cases should the need arise. Please contact us to discuss this.
If you are missing an item or the item you receive is damaged then please contact us and we will send out a replacement free of any shipping costs to you.
My order is seized by customs. Now what?
We do not offer refunds or replacement shipping for customs seizures.
We make sure that your package is discrete. The label does not mention anything indicating that the package contains SARMs. Up until now, we never had a single package that was seized by customs.
However, it is your responsibility to know the import regulations for your country.
QUALITY
How do you ensure the quality?
This is an excellent question and we are more then happy to give you an insight into the procedures we take in order to make sure you receive only the best possible quality when ordering at HQSARMS.com.
- We have over 14 years of experience doing business with Chinese companies. During this time, we managed to build trustworthy relationships with reliable manufacturers. There are a few suppliers that can claim the same.
- Trust is good, control is better. While we do trust the manufacturers we work with, we are very aware of our responsibility towards our customers. What good are research compounds such as SARMs when they do not live up to quality standards? Exactly, worthless. We, therefore, have extensive procedures put into place for testing, both in-house as well as by independent third-party labs.
DO YOU PROVIDE THIRD PARTY TEST RESULTS?
We do perform third-party testing on a regular basis, but we don’t have Third-party test results for every batch.
A lot of suppliers will provide you with a fake COA (Certificate Of Quality) and third-party test results that are fake. A lot of times the documents are either forged or simply copied from another site. We consider this unethical behavior and we will never engage in these kinds of practices.
It is our goal to build long-lasting relationships with our customers and we firmly believe that open and honest communication and transparency are the only way to achieve this.
We could make a lot more money by just doing what every shady SARMs supplier out there does but we choose not to.
PAYMENT
Which payment options are available for purchasing SARMS?
We currently support the following payment methods:
iDEAL
iDEAL is the most popular method of payment for customers in The Netherlands.
BANCONTACT
Bancontact (Mister Cash) is the most popular payment method for customers in Belgium.
SOFORT
Sofort is a safe payment option that’s available for customers in The Netherlands, Belgium, Germany, Austria, Switzerland, Spain, Italy, Poland and the UK.
GIROPAY
The most popular payment method in Germany is Giropay.
PAYPAL
HQSARMs supports PayPal for purchasing SARMS.
BITCOIN
If you prefer to pay your SARMs using the future of money, you have come to the right address. We accept payments in Bitcoin.
Can I BUY SARMS WITH BITCOIN?
Yes. HQSARMS.com offers many payment methods, including Bitcoin.