Frequently asked questions

On this page you can find common questions (and answers). If you have a question that isn’t answered here, please contact us.

Where do you ship from?

Our orders are shipped from the Netherlands.

To which countries do you ship?

We provide shipping to all countries in Europe. This includes:

Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom

When will I receive my order?

Your order will usually be shipped within 24 hours after we have received the payment for your order. The delivery time depends on the shipping country, but is normally anywhere from 1 to 8 business days. You can find a list with estimated shipping times for each country.

What are the shipping costs?

We offer free shipping for all orders over €150. For smaller orders the shipping costs are €6.50 for orders within The Netherlands and €20 for other countries within Europe.

Can you ship my order as discreet as possible?

We use stealth, discreet shipping by default. Click here for more information.

Do you offer free shipping?

Yes, we do. Shipping is free for all orders over €150

Do you guarantee delivery?

In the unlikely event that your order is lost by the carrier or seized by customs, we will provide free reshipping or a full refund.

This does not apply if the shipping address is incorrect or the package is not retrieved from a local parcel point.

Which payment options are available?

We currently support the following payment methods:

BITCOIN / BITCOIN CASH 

You can purchase SARMs using cryptocurrency such as Bitcoin and Bitcoin Cash. When using cryptocurrency as payment, you get a 10% discount.

BANK TRANSFER

You can transfer the money to our bank account. It takes between 1 and 3 business days for an international payment to be processed. Your order will be shipped after the payment is succesful. When you make a bank transfer, please use the order number as reference and send the total order amount to:

Name: HQSARMS

IBAN: NL29RABO0135516196

For more information about payment options, please refer to: Payment options

How do you ensure high quality?

To ensure that our products are of the highest quality, we use extensive inhouse testing. On top of that, we have our products tested by a independent third party on a regular basis.

Why did I receive essential oils?

Although the products we sell are legal in all countries that we ship to, there can still be issues with customs. In order to prevent this, we offer discreet shipment. The bottles are relabeled as essential oils to prevent any issues in case your package is checked. We use a different aroma for each specific product.